Regional Branding Initiative: The Next Steps
Time to begin building on the findings and recommendations of the Image Gap Committee
By: Steven G. Zylstra
A
lot of progress has been achieved since the launch of the Regional
Branding Initiative this past fall. For those not in the know, the
Initiative is an effort to define how we are going to compete as a
region. The ultimate goal is to stimulate growth in population,
employment, business and tourism. It’s
been one year since the Initiative made its first steps forming the
Image Gap Committee (IGC), a coalition of regional organizations to map
out a long-term, collaborative blueprint for growth, and six months
have passed since the Committee retained an agency to conduct market
research and develop the brand. Getting
the IGC off the ground took an unprecedented level of cooperation among
all of the region’s stakeholders, and it wasted little time to rally a
game plan. Burson-Marsteller of Pittsburgh, along with Landor
Associates of Cincinnati and Wirthlin Worldwide/McLean of Virginia,
provided consulting expertise to the IGC to formulate a series of
mission statements, product improvement recommendations and final
deliverables to get everybody on the same page when it comes to
marketing and branding southwestern Pennsylvania in a consistent way. By
better understanding public perceptions, we can better position
southwestern Pennsylvania to compete against other regions vying for
talent and business. The Initiative conducted in-depth research to
determine outsiders’ views of the region. How people view the region
directly impacts our ability to grow and build a strong economic base. Based
on this research, the Initiative unveiled five “differentiating brand
strengths” of the region just this past winter. The brand strengths
truly encapsulates our competitive advantages. “World-Class
Urban Setting…Small Town Feel” is a brand strength based on
southwestern Pennsylvania’s overall quality of life that allows a
balance between work and play. Our region also exudes safe and secure
communities, natural beauty with its many parks, easy access to
amenities and a diverse collection of regional resources, including
arts, culture, sports, education, healthcare business and industry. “Genuine
Opportunity to Make an Impact” is a brand strength that showcases the
region’s manageable size and connected communities that provides easy
access to leadership. Other qualities tying into this brand strength
include access to resources and intellectual capital; unique
opportunities for community involvement; vital forums for young
professionals and excellent geographic proximity to major markets. “Heritage
and Current Home of Innovation and Transformation” is a brand strength
that builds south-western Pennsylvania’s recognized status as a world
leader in new and emerging fields, including robotics, tissue
engineering, Internet security and green buildings. We also possess an
unparalleled philanthropic foundation community tied to our corporate
heritage; a home to innovation far exceeding the size and scope of the
region and a continuing incubator of intellectual, financial and
cultural capital, to boot. “Pride
in Working, Making and Creating” is a brand strength that is directly
tied to the region’s diverse workforce, with its strong work ethic and
passion for excellence. Our region traces a long history of innovation,
and productivity continues in dozens of vital, new emerging fields that
are creating a vibrant economic base. We also are blessed with globally
renowned brands, including Bayer, Mellon, Rolling Rock, Sony, Marconi,
U.S. Steel and many others. “Rivers,
Mountains and Outdoor Adventure Surrounding Unique Urban Beauty”
comprises the last regional brand strength. Southwestern Pennsylvania
is an urban and regional playground for outdoor activities from hiking
and biking to golfing, fishing and boating. The region is a
model-setting leader in environmental transformation with miles of
riverfront. We
now are entering the phase where we can build upon these brand
strengths and effectively and consistently market them to the rest of
the world. Now is the time when we have to roll up our collective
sleeves and carry our new spirit of cooperation to an even higher
level. Most
notably, the region needs to address three primary challenges if we are
to attract more talented people to the area. First, we must show the
great number of opportunities available within our diverse economy. In
that same vein, we have to support new ideas and develop companies to
build even more opportunities, and the region must pursue world-class
standards in these measures. In
terms of promoting the number of opportunities, the Committee says we
must create greater visibility for mid-sized companies, better promote
our regional success stories and develop more effective communication
and recruiting between universities and the corporate community. It
also goes on to say that we need to sensitize the corporate community
to the importance of supporting existing job networks and introduce
newcomers into the inner circles. To
better support new ideas and developing companies, the Committee
emphasizes the importance of creating a thriving entrepreneurial
community. There must be a greater emphasis on developing companies
versus licensing technology, and there has to be an increase in
“intrapreneurial” activity and spinoffs among our large corporations. In
the pursuit of world-class standards, southwestern Pennsylvania must
compete with other regions that are not afraid to think big. Part of
this pursuit includes educating internal audiences on the high caliber
of leadership where it exists and leveraging thought leaders of the
region to stimulate dialogue and set standards for future product
improvements. There
are several other areas that the Committee has determined to be key in
branding the region effectively. For instance, we continually will have
to challenge the status quo, encourage diversity, pursue unified
marketing of the region and break through outdated stereotypes. This
is going to require a lot of work on every stakeholder’s behalf. It is
going to be a long and involved process with plenty of challenges to
meet along the way. I’m
very optimistic despite the challenges, and I look forward to the work
ahead. With a continued spirit of cooperation, I’m confident that we
can achieve these goals beyond our expectations. The Pittsburgh
Technology Council will be there as a committed partner in improving
the regional product and building the brand. Join us!
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